Refund Policy

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Welcome to Reflux, where we give second-hand items a second chance at life. Our platform is built on the principle of sustainability and supporting our cause. By shopping with us, you’re not just finding unique treasures, you’re also making a contribution towards a better future. Please read our refund policy carefully to understand the terms under which purchases and returns are handled.

1. Items Sold As-Is:All items available on Reflux are sold on an "as-is" basis due to their second-hand nature. We endeavor to provide accurate descriptions and images for all items, so you can make informed decisions before making a purchase. Due to the unique nature of each item, there may be signs of wear or age which contribute to their story and authenticity.

2. Eligibility for Returns:We understand that there may be instances where an item does not meet your expectations. You are eligible for a return under the following conditions:

• Misstated Items: If the received item significantly deviates from its description in terms of functionality or condition.
• Items Not As Pictured: If the item delivered does not match the images provided, taking into account minor differences in color perception due to screen settings.
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3. Process for Returns:To initiate a return, please contact our customer service team within 7 days of receiving the item. Provide a detailed explanation of the issue, accompanied by photographic evidence. Our team will review your request and guide you through the return process if your case is deemed eligible.

4. Refund:Please be aware that in the event of a refund, the amount will be credited back to the original credit card used for the purchase. However, it's important to note that refunds will be issued minus a 3% processing fee and a 5% restocking fee. These deductions are necessary to cover the costs associated with the transaction and the handling of returned items. We strive to be transparent about our refund process to ensure our customers understand the terms clearly. Thank you for your understanding and for doing business with us.

5. Non-Refundable Situations:Items not eligible for return include:

• Minor discrepancies that do not significantly affect the item's functionality or overall appearance.
• Issues resulting from normal wear and tear or improper care after delivery.
• Any claims made after 7 days from the delivery date.

6. Final Considerations:Our team is dedicated to ensuring a transparent and fair shopping experience. We appreciate your understanding and support towards our policy and mission. By making a purchase, you help us to further our cause and make a positive impact.

Thank you for choosing Reflux. Your support makes a difference.